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TARAYAKO Shipping Policy
Welcome to TARAYAKO ECOMMERCE! We strive to ensure that
your shopping experience is seamless and that your orders reach you in a
timely, reliable manner. Our Shipping Policy outlines important information
regarding delivery times, shipping costs, and other relevant details.
1. Processing Time
·
Order Processing:
Once your order is placed, our
vendors will begin processing it within 1-3 business days. Please note that
processing times may vary based on the product type and vendor.
·
Order Confirmation:
You’ll receive a confirmation
email once your order is processed and ready for shipping.
2. Shipping Rates
·
Standard Shipping:
Shipping rates depend on the
item size, weight, and destination. Shipping fees are calculated at checkout
based on these factors.
·
Free Shipping: Some vendors offer free
shipping on selected products or for orders above a certain amount. Look for
free shipping details on product pages or during checkout.
·
Express Shipping:
Expedited shipping options are
available for selected items and can be chosen at checkout for an additional
fee.
3. Estimated Delivery Times
·
Domestic Shipping:
Typically, orders within South
Africa are delivered within 3-7 business days after processing.
·
International Shipping:
Delivery times for
international orders vary depending on the destination and shipping method
chosen. Estimated delivery is usually between 7-21 business days.
·
Note:
Delivery times may be affected
by customs clearance processes, local holidays, or unforeseen delays.
4. Tracking Your Order
·
Once your order is shipped, you will receive a
tracking number via email to monitor its progress. You can track your shipment
through the link provided or by logging into your TARAYAKO ECOMMERCE account
and accessing your order details.
5. Customs, Duties, and Taxes
·
For international orders, please be aware that
import duties, taxes, and customs fees may apply and are the responsibility of
the customer. We recommend checking your country’s import policies to avoid
unexpected charges upon delivery.
6. Missing or Delayed Orders
·
If your order is delayed beyond the estimated
delivery time or if you suspect your order is lost, please reach out to our
Customer Support team at support@tarayako.com
with your order details. We’ll assist you in resolving the issue as soon as
possible.
7. Returns and Refunds
·
If your order arrives damaged or incorrect,
please refer to our Return and Refund Policy for instructions on how to
initiate a return or exchange. Note that the return process may vary depending
on the vendor.
Thank you for choosing TARAYAKO ECOMMERCE! We are committed to delivering a smooth and secure shopping experience. If you have any questions regarding our shipping process, please contact us at support@tarayako.com.
