English
TARAYAKO Refund Policy
1. Refund Eligibility
a. We offer refunds on products that are defective,
damaged during shipping, or if you received the wrong item.
b. To be eligible for a refund, you must notify us within
2-days of receiving the product.
2. Non-Refundable Items
·
Digital Products:
o Software
downloads
o E-books
o Digital
subscriptions or memberships
·
Customized or Personalized Items:
o Products
that have been customized, engraved, or personalized according to the
customer's specifications
·
Perishable Goods:
o Items
that are prone to spoilage or decay, such as food, flowers, or plants
·
Intimate or Hygiene Products:
o Underwear
and lingerie
o Personal
care items like razors, cosmetics, or toiletries
·
Gift Cards or Vouchers:
o Any
purchased gift cards, vouchers, or store credit
·
Clearance or Final Sale Items:
o Products
explicitly marked as final sale or clearance at the time of purchase
·
Event Tickets:
o Tickets
for concerts, shows, or events
·
Downloadable Software or Licenses:
o Software
licenses and digital products that have been activated or downloaded
·
Opened or Used Products:
o Items
that have been opened, used, or partially consumed
·
Custom Orders:
o Products
that are specially ordered or custom-made for the customer
·
Shipping Costs:
o Shipping
and handling fees, unless the return is due to an error on the part of TARAYAKO
ECOMMERCE PLATFORM
·
Items Damaged Due to Customer Negligence:
o Products
damaged due to improper use, mishandling, or neglect by the customer
3. How to Request a Refund
a. To request a refund, please contact our customer
service team at orders@tarayako.com
with your order number and details about the issue.
b. We may require you to provide photographic evidence of
the defective or damaged product.
4. Refund Process
a. Once your refund request is approved, we will initiate
the refund to your original method of payment.
b. Please allow 28-days for the refund to be processed.
5. Shipping Costs
a. Shipping costs are non-refundable, except in cases
where the return is due to an error on our part (for example, wrong item
shipped).
6. Return Shipping
a. If a return is necessary, we may provide you with a
prepaid shipping label. If not, you will be responsible for return shipping
costs.
b. Please use appropriate packaging to ensure the product
is returned in its original condition.
7. Late or Missing Refunds
a. If you haven't received a refund within the specified
timeframe, please check your bank account or contact your credit card company.
b. If the issue persists, contact us at orders@tarayako.com.
8. Exchanges
a. We do not offer exchanges. If you need a different
item, please place a new order and return the original item for a refund.
9. Cancellations
a. Once an order is placed, it cannot be canceled. Please
review your order carefully before completing the purchase.
10. Changes to This Refund Policy
a. We reserve the right to update or modify this refund
policy at any time. Changes will be effective upon posting.
11. Contact Us
If you have any questions or concerns about our refund policy, please contact us at support@tarayako.com.
